Returning process

Not satisfied with your purchase or is it broken? Contact us!

How does the return process work?

Return your product within the cooling off period of 14 days!


How do I return a product?

1.Report your return by sending an email to shop@tobroco-giant.com with the order number.
2.Complete the model withdrawal form (download here) and send it with the product.
3.Use a sturdy package to pack the product. Write the return address on the box.
4.Send your package via a post office. The shipping costs for returning are at the expense of the consumer.

Within 5 working days after receiving your product, we will refund the purchase amount to the same account number with which you paid. If the account number is unknown to us, we will contact you.